Resume

Education

2009 - 2012
Universitas BSI

Informatics Management

Mengkaji dan membuat desain suatu sistem dan mempelajari teori dalam teknologi serta penggunaannya, dalam membuat bisnis perusahaan menjadi lebih efektif.

2005 - 2008
SMK P.U.I

Audio Video Technic

Merupakan salah satu bidang keahlian elektronika yang mempelajari tentang teknik elektronika yang berkait dengan audio dan video yang diproses secara elektronik.

Experience

2020 - Current
Epson (PT. Teleperformance)

Technical Support Representative

  • Resolved technical issues with customers for a range of products or services.
  • Troubleshot technical problems via phone, live chat and email.
  • Gained customers’ trust and confidence through excellent customer service.
  • Supported end users by providing instructions and technical advice.
2018 - 2020
RDR & Associates.

IT Support & Team Leader

memastikan sistem komputer tetap berfungsi dengan baik dan membuat perencanaan system baik membuat website ataupun menggunakan program yang ada.

2017 - 2018
PT Gemilang Wanda Sejahtera

Staff IT

  • Solved technical hardware and software issues for users
  • Installed computer hardware and systems
  • Responded to user inquiries regarding IT services and troubleshooting
  • Monitored performance of networks and systems.
2014 - 2017
Asus (PT. Teleperformance)

Technical Support Representative

  • Resolved technical issues for customers in a timely manner
  • Developed and maintained relationships with customers to ensure their satisfaction
  • Installed, configured, and maintained personal computer hardware and software
  • Responded to and resolved user inquiries and requests in a professional manner
2011 - 2011
PT. DEMPO WISNU KENCANA

HELPDESK IT

Perusahaan konsultan yang bergerak di bidang perbankan, saya bekerja sebagai IT
Support, staff administrasi dan termasuk membuat web perusahaan beserta menjadi web
administrator

General Skills

Web Design

95%

Hardware

95%

Networking

90%

Graphic Design

85%

Coding Skills

Content Management System

99%

JavaScript

80%

PHP

83%

HTML/CSS

88%

Knowledges

  • SEO
  • CMS
  • Print
  • Digital Design
  • Social Media
  • Time Management
  • Communication
  • Problem-Solving
  • Social Networking
  • Flexibility

Certificates